You will receive an email confirmation from us when your return is processed, so please check your junk mail folder just incase your email has landed there. Before your parcel arrives with us, please refer to your return shipping carrier's tracking details to monitor its progress to our warehouse. If you need to check the status of a return with us directly, please click the help button on screen to contact us.

Unfortunately, we are unable to offer an exchange service. Please simply return the product you wish to exchange following the return procedure above for a full refund, and then place a new order for the items that you would prefer.

When we receive a returned product, our return handlers check the parcel to validate the return was despatched within 14 days of receipt. If a return has been despatched more than 14 days after receipt, it does not qualify for a refund.